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VOICEMAIL and VOIP Phones

This document outlines the functionality of the SUNY VOICEMAIL and a guide to Basic VOIP Station Usage at SUNY Orange. 

NOTE on button references:  button names in capitals refer to permanently-labeled buttons on the face of the station.  Sentences with the words "the button labeled <name>" refer to the buttons around the display screen, which serve different purposes depending on the context.

 

Making Calls

  • College extensions can be dialed using the last four digits
  • Press 8 before dialing an outside number
  • Long distance calls require an 8, then 1, then the full ten-digit telephone number

 

Answering Calls

  • Calls can be answered either by picking up the handset or pressing the SPEAKER button.  The SPEAKER button will illuminate when the station speaker is active.
    • Picking up the handset when the speaker is active will override the speaker.  While the handset is off the hook, the SPEAKER button may be turned off without ending the call.
  • Stations may have use of extensions other than their own; these are called Bridged Appearances.
    • To answer a call on a Bridged Appearance line, press the button next to the Bridged Appearance extension, then pick up the handset or press the SPEAKER button.

 

Transferring Calls

  • The button labeled Transfer will only appear during an active call
  • During a call, press the button labeled Transfer, then dial the number to which you would like to transfer the caller.  Press the button labeled Complete to finish the transfer.

 

Conference Calls

Adding the first user

  • The button labeled Conf will only appear during an active call
  • During a call, press the button labeled Conf, then dial the number of the next person you would like to add to the conference
  • When the person answers, press the button labeled Join or the OK button to add them to the conference

Adding additional users to an existing conference call

  • During an active conference call, press the button labeled Add
  • Dial the number of the person you would like to add to the conference
  • When the person answers, press the button labeled Join or the OK button to add them to the conference

 

Hold

  • The button labeled Hold will only appear during an active call
  • During a call, press the button labeled Hold
  • Press the button labeled Resume, or the button next to the extension appearance to retrieve the call again

 

Call Log

  • The call log can be accessed by pressing the CALL LOG button
  • The CALL LOG button will light up if there are any unanswered calls
  • Pressing the CALL LOG button will show the history of incoming and outgoing calls, with the most recent at the top
    • Incoming calls will have an icon with arrows pointing toward a phone handset
    • Outgoing calls will have an icon with arrows pointing away from a phone handset
  • Information about call log entries can be seen by selecting an entry with the up/down arrow keys, and pressing the button labeled Details
  • Numbers can be called directly from the call log by selecting an entry with the up/down arrow keys and pressing either the the button labeled Call or the OK button.
  • Entries from the call log can be added to the Contacts list by selecting an entry with the up/down arrow keys and pressing the button labeled +Contact.  This will automatically fill in the information fields and give you a chance to edit them before saving.  Press the button labeled Save to commit the information to the Contacts list
  • Pressing the PHONE button will take you back to the main screen and turn off the CALL LOG button light
  • Calls to your own voicemail are shown in the call log as outgoing calls to '9099p####', where #### is your extension

 

Voicemail

Incoming calls will go to voicemail after four rings

Accessing

  • Voicemail can be accessed by pressing the MESSAGE button, which will light up if there are any unheard messages.  The red light on the top right corner of the station will also light up to indicate the presence of unheard voicemails
  • The default password for accessing voicemail is 24680
  • Voicemail can be checked from another line if necessary by dialing 341-9099 and following the prompts for the desired extension and password


Changing your voicemail password

Log into your voicemail

Press 1 to record a message on your own voicemail

Press 2 to get messages

Press 3 for personal greetings (your voicemail greeting is changed here)

Press 4 to change your password

Voicemail passwords have the following restrictions:

  • Must be between 4 and 15 digits
  • Cannot be consecutive numbers (ie 12345 or 98765)
  • Cannot match the extension
  • Cannot be the same number repeated (ie 77777)

Press 5 to access your personal options


Recording your name

  • To change the name you hear when you access your voicemail
  • Log into your voicemail
  • Press 5 to access your personal options
  • Press 5 to change your recorded name; the system will instruct you on what to do from there

 

NOTE: Three consecutive failed attempts to log into your voicemail will result in the system locking your voicemail account.  I.T. can unlock it and if necessary change your password.  Changing it will require a new password, as the system will not allow you to re-use a voicemail password you have previously set.  Due to the way passwords are stored, I.T. is not capable of telling you what your password is.

 

Forwarding Calls -
You must be physically at your phone to forward calls to another number yourself

  • Pickup your handset and dial the activation code *33.
  • After dialing the forwarding activation code, the screen on the station will show a prompt at the top asking for the conditions under which to forward calls.  Press 1 for 'Unconditional' (all incoming calls will be forwarded).
  • A second prompt will display asking what sort of incoming calls to forward: calls from internal (on-campus) extensions, outside lines, or both.  Press 3 to forward calls from all sources.
  • A third prompt will ask you to enter the number to which your calls should be forwarded.  This can be an on-campus extension of four digits or an outside line in the format you would dial as you would if you were calling it from an on-campus VOIP phone)
    8 + 1 + (area code) + 7 digit number 
  • While the station is forwarding calls, the message "Enhanced cfwd act to ########" will show at the top of the screen.
  • To cancel the forwarding of calls, dial #33, then 0 to deactivate all call forwarding.

 NOTE:  If you need to forward your work phone and are NOT able to get to your physical phone/office. You may login to MySUNYOrange and submit a request for Technical Support and our staff can set this up for you.  Be sure to include the full area code of the number(s) in your ticket description.

Directory

  • The Directory contains a listing of extensions on campus
  • Press the button labeled Directory, then begin spelling the name of the person you wish to reach.
  • Press the button labeled Next to scroll through the names in alphabetical order
  • Press the button labeled Make Call to call the number displayed in the Directory.

 

Contacts

  • Press the CONTACTS button
  • Press the button labeled New
  • Enter the required information using the number pad; change fields using the up/down arrow keys
  • Save the contact information by pressing the button labeled Save

 

Changing Ring Pattern

  • Press the MENU button
  • Select Screen & Sound Options using the up/down arrow keys, then press OK
  • Select Personalized Ringing using the up/down arrow keys, then press OK
  • Page through the available ringtones using the up/down arrow keys.  Press the OK button to set the selected entry as your ringtone

 

Screensavers

  • A screensaver will appear after approximately one minute of inactivity.  The default screensaver is the SUNY Orange logo

 

 

If you have questions, feel free to contact me (Jim Gill) at 4339 or at james.gill@sunyorange.edu.

If you have a problem, please contact submit a support a Technical Support ticket so that there is a work order on record for the issue.

Last updated: 2020-03-22 05:10 PM 2097-1492345
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